One Stop Skin Shop
Terms & Conditions for Delivery & Returns Where we Deliver We deliver to most registered addresses in the
United Kingdom.
All deliveries must be signed for.
Please make sure you keep the invoice enclosed with your goods, you may need it for future reference.
Charges Made for Delivery Order weight up to 1kg - £3.95 Order weight over 1 kg - £5.95
The charges depend on the weight of your order
but any order with a value over £50.00
is shipped free of charge.
We use Royal Mail Signed/Recorded.
The charges are as follows:-
Order weight up to 1kg - £3.95 Order weight over 1 kg - £5.95
Goods over the value of £50.00 are shipped free of charge. To keep costs as low as possible we reserve the right to ship large orders in several packages.
If we need to do this we will notify you by email.
When you add goods to your Shopping Basket, any delivery charges will be added automatically.
How We Deliver All goods are delivered by Royal Mail. Occasionally a larger order may be delivered in separate packages.
All orders will have to be signed for.
Processing of orders We work Monday to Friday, excluding Bank/Public Holidays.
Orders placed after 13:00hrs will be processed the next working day. You will receive an automatic email notifying you when we have shipped your order into the care of the Royal Mail
Royal Mail The Royal Mail Signed-For service aims to provide delivery within 2-3 days.
Once your products have left our warehouse they are under the control of the Royal Mail, we cannot possibly be held responsible for late deliveries.
If a product is required for a specific date we highly recommend you order well in advance.
If you are out when your parcel arrives they will leave a card with collection details.
DAMAGED, INCORRECT or MISSING ORDERS We do our very best to make sure that you receive your order(s) in pristine condition. If you do not receive all your goods, please check that they are not being delivered by a seperate delivery.
In the unlikely event that the goods arrive damaged or faulty, please email our Customer Care department department within 48hrs at sales@onestopskinshop.co.uk RETURNS
We will accept returned/unwanted products within a 10 day period of you receiving your goods..
For a full refund of the product cost, the product must be unused & within its original packaging. Please enclose the original delivery note.
We reserve the right to withhold a refund if the products have been opened or used.
This does not in any way affect your statutory rights.
We cannot be held responsible for non arrival of returned products, we highly recommend that you return products using Royal Mail Signed-For Service. We cannot refund your postage costs.
REFUNDS
Your refund will be actioned immediately by our accounts department.
Please be very aware that it can take up to10 working days for your account to be credited. This process is under the control of the banking systems & is completely outwith our control.
To help prevent wrong choices & subsequent returns, we have endeavoured to give full descriptions & pictures of your chosen products wherever possible.
We cannot be held responsible for misinterpretation of these descriptions.
We cannot be held responsible for varying colour discrepencies on individual computers. Many Thanks
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